How Preglia looks after your information
Last updated 11 September 2026.
Preglia is the software your practitioner uses to run her practice. She keeps your records in it. This note explains what that means for you.
Preglia is being tested. Your practitioner is one of a small number of people trying it before it opens more widely. Everything below is true today; we will tell her before any of it changes.
Who is responsible for your information
Your practitioner is. The records are hers — we store them for her and do nothing else with them. If you want to see, correct or remove something, ask her first. She can ask us and we will help.
What is kept
Your contact details, what you have told her about your pregnancy and health, notes from your sessions, documents either of you have shared, your messages, and what you have booked and paid.
What we never do with it
We do not sell it. We do not use it for advertising. We do not use it for statistics. We do not use it for research. We do not use it to train anything. It is used to run your practitioner's practice and for nothing else.
Who can see it
Your practitioner. Us, only when we need to in order to keep the system running or to fix a problem she has reported. Nobody else — unless you have agreed, for example a backup practitioner if yours cannot attend.
We keep a record of when your practitioner opens your file in Preglia.
We do not yet record every copy that is produced as a document. Some documents — an invoice, a receipt, a signed agreement, a file your practitioner has uploaded — can be produced without a record being made, and we would rather tell you that than suggest a completeness we do not have. We are working on it.
We do not record every screen she looks at. A list of names and dates is not your record, and logging every one would bury the entries that actually matter. We would rather keep a short log that gets read than a long one that does not.
Where it is kept, and who else sees some of it
Your records are held in Australia, on servers operated by Supabase running on Amazon Web Services in Sydney. Backups are held separately, also in Australia.
Preglia relies on a few other services to work, and some of them are overseas. They do not hold your record — Supabase does — but each sees the part of it that it needs, and that part does leave Australia.
- Resend sends the emails your practitioner sends you, so it sees what is in them: your name, your appointment details, and anything on an invoice.
- Vercel serves this website and the app, so it sees the ordinary details of a web request, including your IP address.
- Cloudflare checks that an online form is being filled in by a person rather than a machine. It sees no records.
Three more, but only if your practitioner has chosen to switch them on:
- Google Calendar, if she copies her Preglia diary into her own calendar. Depending on how she has set it up, an entry can carry your first name, the time, and where the appointment is — which may be your home address.
- Google Maps, if she uses Preglia to work out how far she has travelled. It is sent the addresses she is travelling between.
- Stripe, if she lets you pay an invoice by card. Stripe is the payment company: your card details go straight to it and Preglia never sees or stores them. Preglia tells it the invoice number and the amount — not your name and not your email address — and Stripe asks you directly for whatever else it needs to take the payment. The money goes to your practitioner’s own account with Stripe. Preglia never holds it.
We used to load the typefaces on this page from Google, which meant Google was told your IP address every time you read it. We host them ourselves now, so that no longer happens.
How long we keep it
Longer than you might expect, and for a reason. Health records have to be kept for at least seven years after your last appointment — and where the record includes information about a baby or a child, until everyone it describes has turned 25, whichever comes later. That is what health-records law asks of your practitioner, and it is also how long a claim about a birth can still be brought, so the record is her account of what happened.
We do not delete anything automatically. There is nothing in Preglia that removes records when a period runs out, and we would rather say so than imply a tidiness we do not have. If you want something removed, ask your practitioner — she can ask us, and we will tell her honestly what we can and cannot do.
Deleting things
Preglia is deliberately built so that a client's own records are not permanently destroyed by an accidental click. When something is deleted it is archived and hidden rather than erased. If you want information permanently removed, ask your practitioner and we will tell her exactly what we can and cannot do.
Keeping it safe
Access is restricted, and your practitioner signs in with her own password. Information is encrypted in transit and at rest by our hosting provider. Documents are shared through links that expire. Each practice can only reach its own records, and that is enforced by the database itself rather than by the app. We do not claim more than this — we have not had an external security audit, we do not yet offer two-factor authentication, and we would tell you if either changed.
If something goes wrong
If information is lost, or seen by someone who should not have seen it, we will tell your practitioner without undue delay and help her tell you. We are a very small operation and we would rather tell you that plainly than describe a response team we do not have.
Your rights
You can ask for a copy of your information, ask for it to be corrected, and complain. Ask your practitioner first — the information is hers to manage and we will help her. You can also complain to the Office of the Australian Information Commissioner (OAIC).
Changes to this note
We keep old versions and date them. This one is dated 11 September 2026.
Contact
Kathryn Wilde · kathryn@bellybirthandbubs.com